Find answers to the most common questions here.
We will collaborate with you to determine the mostsuitable resolution, which may involve reimbursing your money, in the eventthat your work is inauthentic, fails to arrive, or arrives damaged, as a resultof the distinctive nature of art. A partial refund, restoration, or exchangemay be the optimal solution in certain situations. Transactions up to £100,000GBP are protected by LAC SHOP's Guarantee. Our team remains available to assistyou in identifying the most suitable resolution for transactions exceeding thisthreshold.
• In order to qualify for LAC SHOP protections, you must:
• Complete yourentire transaction, including all communications, through one of LAC SHOP'ssecure payment methods, which include purchase and Make an Offer in Inquiries.
• Pleaseinform LAC SHOP of the issue in accordance with our standard reporting email info@londonartcollective.com:
◦ Items not as described must bereported within 7 days of receipt.
◦ Items not received must bereported within 14 days of the latest expected delivery date.
◦ Items with authenticityconcerns must be reported within 180days of delivery.
• Provide any requested photographic evidence of the issue (includingthe artwork and the original packaging).
• Keep all the internal and external packaging in case needed forinspection in the event of an insurance claim.
• If given the option, require a signature to receive your item.
Resolution for itemsNot as Described or Lost/Damaged in ShippingLAC SHOP will make a determination whether youritem is significantly not as described. A difference of description mustmeaningfully impact the value or nature or the item. All dimensions areapproximate.
• A work arrives without a described feature (e.g., artist’s signature).
• Some artwork details in the listing are meaningfully incorrect (e.g.wrong edition size).
• A work arrives with damage that wasn’t described or photographed in the listing.
• A work is declaredlost or damaged in shipment by the shipping company.
• A work has slightly different coloring depending on lighting.
• Details that are artistic or incidental to the making of the work, butmay not be evident in artwork images (e.g. visible brushstrokes).
• Slight differences in dimensions.
• The shipping company is delayed.
• Unpaid customs and duties or other charges that are the responsibilityof the buyer.
• Any issues relating to sales where you paid the seller directly (e.g.via wire transfer, check or other off platform method)Issues with artworksnot listed on your order confirmation.
In the event that you uncover an inauthentic work,LAC SHOP provides you with 180 days from the date of delivery to report theissue to us. The following will be included in the Extended AuthenticityProtection:
• Fake/fraudulent Works and unlicensed reproductions inaccuratelylisted as “By” the artist.
• Works listed as “By” the artist,with a creation date within the artist’s lifetime, butwere actually produced posthumously by the artist’s estate.
• Grossmisrepresentations which have a significant impact on the value of the work - as defined by LAC SHOP’s Conditions of Sale.
The Authenticity Protection does not apply to anyother aspects of the work, such as the edition size, signature information, orartwork dimensions. In certain instances, the authorship of a work may beuncertain or difficult to determine with certainty. Consequently, LAC SHOP maydesignate these items as "Attributed to" an artist, such as"Attributed to Pablo Picasso." These attributions indicate that the authorship of the work is ambiguous, and as a result, LAC SHOP's AuthenticityProtection does not apply to them.
